Agencies & partners
Run messaging for many client business portfolios from one secure account, with clean separation between every brand.
- Multi-brand workspaces
- Client-scoped roles & audit logs
- Consolidated cross-client reporting
Solutions
One platform, every conversation-led team.
Whether you run a single brand or fifty client accounts, Convello adapts to how your team works — with tools by use case, recipes by industry, and multi-brand workspaces built for agencies.
By team & use case
Built for the teams that live in the inbox
Every team gets the same unified platform, tuned to the outcomes they are measured on.
E-commerce & retail
Turn Click-to-WhatsApp ads and DMs into orders, recover carts and keep buyers updated after checkout.
- Catalog & checkout links in chat
- Abandoned-cart recovery
- Order & shipping notifications
Customer support
Give customers instant answers and give agents the context to resolve issues on the first reply.
- FAQ & deflection bots
- SLA tracking & breach alerts
- CSAT after every resolution
Marketing teams
Grow opted-in audiences and run two-way campaigns that start conversations, not just impressions.
- Opt-in growth & consent capture
- Segmented broadcast campaigns
- Delivery & reply analytics
Healthcare & clinics
Book appointments, send reminders and answer routine questions while keeping patient data protected.
- Appointment booking & reminders
- No-show reduction workflows
- Role-based access & audit logs
Education
Answer enrollment questions, nurture applicants and keep students informed across the channels they prefer.
- Enrollment & admissions Q&A
- Deadline & class reminders
- Applicant nurture flows
Automation recipes
Ready-made flows you can launch this week
Start from a proven recipe, connect your channel and tools, and go live — no engineering ticket required.
Abandoned-cart recovery
When a cart is left behind, send a timed WhatsApp reminder with the items and a one-tap link back to checkout.
Appointment booking & reminders
Let customers pick a slot in chat, sync it to your calendar, then send confirmation and reminder messages automatically.
Lead qualification from ads
Greet Click-to-WhatsApp leads instantly, ask a few qualifying questions and route the hot ones straight to sales.
Order & shipping notifications
Trigger from your store to confirm orders and push tracking updates the moment status changes.
FAQ deflection
Answer the top repeat questions instantly and hand off to an agent only when the customer needs one.
Review & CSAT collection
After a resolution or delivery, ask for a quick rating and route unhappy replies to a human for follow-up.
Agencies & solution partners
Serve every client Business portfolio from one account
Convello is built for teams that manage messaging on behalf of others. Keep each client's brand, data and permissions cleanly separated, while your agency sees the whole book of business in one place.
- White-label friendly — present a clean, on-brand experience to each client team.
- Per-client permissions — scope every role to a single workspace so people only see the accounts they should.
- Audit logs & consolidated reporting — track who did what, and report across clients from one dashboard.
Agency account12 client workspaces
Marlow&CoClient-scoped roles
Consolidated reportAll clients, one view
-38%
average first-response time
3.2M+
conversations handled monthly
4
messaging channels, one inbox
50+
client brands per agency account
“
We manage messaging for a dozen retail clients. Convello lets each brand keep its own workspace and permissions, while I still get one report across the whole roster. Onboarding a new client now takes an afternoon.
TS
Tomas SilvaFounder, Studio Ora (agency partner)
Find the fit for your team
Tell us what you are trying to solve and we will show you the recipe — or spin up a multi-brand workspace for your agency.