Shared team inbox
Every conversation from every channel in one thread. Assign, tag, add private notes, and hand off without losing context.
A product of ALee Consulting LLC
New Click-to-WhatsApp ads, now with AI routing
Every customer conversation, one calm inbox.
Convello unifies WhatsApp, Instagram, Messenger and Telegram so your team answers faster, automates the repetitive parts, and turns chats into revenue — without switching tabs.
Built on the official Meta & WhatsApp Business APIs. No credit card to start.
team-inbox · convello
LIVE
-38%first-response
time
time
24/7automated
coverage
coverage
Trusted by modern teams & agencies
NorthbeamMarlow&CoVerdantStudio OraPeaklineKindred
The platform
One workspace for every messaging channel
Connect the channels your customers already use, then manage them from a single, permission-controlled workspace built for teams.
WhatsApp Business
Instagram
Messenger
Telegram
Live chat & SMS
No-code flow builder
Drag-and-drop automations that qualify leads, answer FAQs, book appointments, and escalate to a human at exactly the right moment.
Broadcast campaigns
Send approved WhatsApp template and Messenger campaigns to opted-in audiences, with segmentation, scheduling, and delivery insights.
Lightweight CRM
A contact profile for every customer — attributes, order history, consent status and full conversation timeline, ready when your team is.
Analytics & SLAs
Track response times, resolution rates, campaign performance and agent workload with dashboards you can actually act on.
Roles & permissions
Granular access controls, audit logs and multi-brand workspaces so agencies can manage many clients from one secure account.
Shared inbox
Answer everyone in half the time
Stop copy-pasting between apps. Convello routes each message to the right person, surfaces the context they need, and keeps the whole team moving in one thread.
- Smart routing & assignment — send VIPs, languages or topics to the right agent automatically.
- Saved replies & snippets — approved answers a keystroke away, on every channel.
- Collision detection — see who's already replying so two agents never answer the same chat.
assigned · mara.k
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We do! Free over $60 CAD, 2–4 days.delivered
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Automation
Automate the repetitive, keep it human
Build flows visually — no engineers required. Convello handles the routine questions instantly and hands the conversation to a person the moment it matters.
- Triggers for anything — keywords, ad clicks, opt-ins, cart events or a new order.
- Human handoff — escalate with full context when a customer needs a real person.
- Connect your stack — Shopify, calendars, sheets and webhooks in a few clicks.
TriggerClick-to-WhatsApp ad
Auto-replyQualify & collect details
Route to agentIf intent = "sales"
Get started
Live in an afternoon, not a quarter
STEP 01
Connect your channels
Link your WhatsApp Business, Instagram, Messenger and Telegram accounts through Meta's official login in minutes.
STEP 02
Invite your team & build flows
Add teammates with the right roles, import saved replies, and drag together your first automations from a template.
STEP 03
Reply, automate & grow
Start resolving conversations faster, launch opt-in campaigns, and watch response times and revenue move together.
4
messaging channels, one inbox
3.2M+
conversations handled monthly
-38%
average first-response time
99.9%
platform uptime target
Who it's for
Built for the teams that live in the inbox
Whether you run one brand or fifty client accounts, Convello adapts to how you work.
Agencies & partners
Manage messaging for many client business portfolios from one secure account, with per-brand permissions and white-glove onboarding.
- Multi-brand workspaces
- Client-scoped roles & audit logs
- Consolidated reporting
E-commerce & retail
Turn Click-to-WhatsApp ads and DMs into sales, recover carts, and send order updates customers actually open.
- Catalog & checkout links
- Abandoned-cart recovery
- Order & shipping notifications
Support teams
Give customers instant answers and give agents the context to resolve issues on the first reply, every time.
- FAQ & deflection bots
- SLA tracking & alerts
- CSAT after resolution
Security & trust
Compliant by design, private by default
We build on the official Meta and WhatsApp Business Platform APIs and hold ourselves to their Platform Terms — so your customer data stays protected and your accounts stay in good standing.
Encryption
Data encrypted in transit and at rest with modern TLS and AES-256.
Least-privilege access
Granular roles, SSO options and full audit logging on every account.
Meta Platform Terms
Data used only to provide the service — never sold, never repurposed.
Data deletion
Self-serve export and one-click deletion honored within 30 days.
“
We plugged our three brands into Convello in a morning. First-response time dropped by a third, and our agents finally stopped juggling five tabs. It's the first tool the whole team actually likes.
RD
Renata DiasHead of Customer Experience, Marlow&Co
See Convello on your channels
Book a 20-minute walkthrough and we'll connect a channel live, or start free and explore at your own pace.