Data Deletion Instructions

Last updated: July 23, 2026

1. Our commitment

ALee Consulting LLC is committed to honoring data deletion requests promptly and transparently. If you want us to delete personal data that Convello holds about you, you can ask using any of the methods below. We verify each request, act on it within the timelines described, and confirm when it is complete. This page complements our Privacy Policy.

2. Method 1 — In-app (account holders)

If you have a Convello account, the fastest way to delete your data is directly in the app:

• Sign in to Convello.
• Go to Settings → Account.
• Select Delete account / data.
• Confirm your choice when prompted. You can choose to delete specific data or your entire account.

Deleting your account removes your workspace data from active systems and starts the deletion process described in the timeline below. If you are an administrator, deleting the workspace may affect other users you have invited.

3. Method 2 — Email request

You can also request deletion by email. Send a message to privacy@aleeconsult.com from the email address on file, with the subject line "Data Deletion Request", and include:

• The account email address associated with your data, and/or
• The phone number or social handle involved (for example, the WhatsApp number, Instagram handle or Messenger profile).
• A brief description of what you would like deleted (specific data or the entire account).

Sending the request from the address on file helps us verify your identity. If we cannot verify a request from the information provided, we may ask for additional details before proceeding.

4. Method 3 — End-users who contacted a business

If you messaged a business through a channel powered by Convello (for example, you contacted a store on WhatsApp, Instagram or Messenger), that business is the controller of your data. To have your data deleted:

• Contact the business directly and ask them to delete your data; or
• Email us at privacy@aleeconsult.com with the details above, and we will coordinate with the business customer to action your request.

Because the business decides how your data is used, we act on their instructions, but we will always help route and fulfil a valid deletion request.

5. What gets deleted & timeline

When we receive a verified deletion request, we delete the personal data associated with your account or identifier — such as profile details, contact information, message content and related records — from our active systems, and from backups on our normal backup rotation.

• We acknowledge and confirm your request within 72 hours.
• We complete deletion within 30 days of verifying the request.
• Exception: we may retain limited data where we are required to do so for legal, tax, accounting, fraud-prevention or dispute-resolution reasons. In that case we retain only what is necessary and delete it once the obligation ends.

6. Facebook / Meta-connected data

If you connected to Convello using Facebook Login or through a Meta platform (Facebook, Instagram or Messenger) and want data obtained through Meta removed, follow the same steps above — either delete in-app or email privacy@aleeconsult.com with the subject "Data Deletion Request". We will delete the associated Platform data in accordance with Meta's Platform Terms.

You can also manage or remove Convello's access to your Meta account at any time from your Facebook or Meta account settings, under Settings & Privacy → Settings → Apps and Websites. Removing the app connection there stops further data sharing; to also delete data we already hold, please send us a deletion request so we can process it on our side.

7. Logging & confirmation

Every deletion request is logged with a reference so we can track it to completion. Once your request is fulfilled, we email a confirmation to the address associated with the request. If you do not receive confirmation within the timelines above, please follow up with us using the contact details below.

8. Contact

For any questions about deleting your data or about how we handle personal information, reach out to us:

• Email: privacy@aleeconsult.com
• Post: ALee Consulting LLC, 27 Viola Street, South San Francisco, CA 94080, United States
• Phone: +1 (650) 333-1294